Privacy Policy
Last updated: 3 May 2026
At SAS Home Tech, your privacy matters. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using our website or booking one of our services, you agree to the practices described below.
1. Who We Are
SAS Home Tech (trading as Shoroq Alshams IT Service) is a home technology services company operating across Dubai, Sharjah, Ajman, and Abu Dhabi, UAE. When this policy says "we," "us," or "our," it refers to SAS Home Tech. Our contact details are listed at the bottom of this page.
2. Information We Collect
We collect information you provide directly to us when you: • Book a service (name, phone number, email address, property address) • Send us a message via WhatsApp, email, or our contact form • Leave a review or testimonial We also automatically collect limited technical data when you visit our website, including IP address, browser type, pages visited, and referring URL. This data is collected via cookies and analytics tools (see Section 7).
3. How We Use Your Information
We use the information we collect to: • Schedule and deliver your booked service • Send booking confirmations and service reminders • Respond to your enquiries and support requests • Improve our website and services • Send occasional service updates (you can opt out at any time) • Comply with legal and regulatory obligations in the UAE
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your data only with: • Our technicians, to fulfil your booked appointment • Trusted third-party service providers (e.g. booking software, email platforms) who process data only on our behalf and under strict confidentiality agreements • Law enforcement or regulatory bodies when required by UAE law We will never share your information with unaffiliated third parties for their own marketing purposes.
5. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes described in this policy, or as required by UAE law. Booking records are typically retained for 3 years. You may request deletion of your data at any time (see Section 8).
6. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All data in transit is encrypted via HTTPS. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Cookies & Analytics
Our website uses cookies and similar technologies to: • Remember your preferences • Analyse traffic and usage patterns (via Vercel Analytics) You can control cookie preferences through your browser settings. Disabling cookies may limit some website functionality. We do not use cookies to track you across third-party websites.
8. Your Rights
You have the right to: • Access the personal data we hold about you • Correct inaccurate or incomplete data • Request deletion of your data ("right to be forgotten") • Withdraw consent for marketing communications at any time To exercise any of these rights, contact us using the details in Section 10.
9. Children's Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us: Email: info@shoroqitdubai.com Phone / WhatsApp: +971 58 539 7453 Address: Dubai, United Arab Emirates
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.